Refund policy
At Flowstar, every product is made to order. We want you to be happy with your purchase, so please check the product details, sizing and colour options carefully before ordering.
If something isn't right, we're here to help.
Returns & Refunds
If you change your mind, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
To cancel, please email info@flowstarapparel.com within 14 days of delivery, quoting your order number. You then have a further 14 days to return the item.
Return postage for non-faulty items is the customer's responsibility.
We recommend returning items in their original packaging where possible, particularly framed prints, to protect them during transit.
You may inspect and try on products as you would in a shop. If an item has been handled beyond what is necessary to inspect it, we may make a deduction from the refund for any resulting loss in value, as permitted by law.
Refunds will be made to your original payment method within 14 days of receiving your return or evidence that you have sent it back, whichever is earlier. Where applicable, we'll also refund the original standard delivery charge when you cancel your entire order.
T-Shirt Size Exchanges
We understand that finding the right fit can sometimes be difficult.
That's why we offer one complimentary size exchange within 30 days of delivery for T-shirts that are unworn, unwashed and in their original condition, apart from trying them on.
To arrange an exchange, email info@flowstarapparel.com with your order number and the size you require.
You'll be responsible for the cost of returning the original T-shirt. Once we've received and checked it, we'll arrange a replacement size at no additional charge, subject to availability.
This additional exchange offer does not affect your statutory rights.
Framed Fine Art Prints
Our fine art prints are produced to order in your selected size and frame finish.
We don't offer extended change-of-mind returns or exchanges on framed prints beyond your statutory cancellation rights.
If you wish to return a print within the statutory cancellation period, please package it securely to prevent damage in transit. Return postage is the customer's responsibility for non-faulty items.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us at info@flowstarapparel.com, ideally with photographs and your order number.
We'll work with you to resolve the issue, including a replacement or refund where appropriate.
You won't be responsible for return postage where goods are faulty or incorrectly supplied.
Nothing in this policy affects your statutory consumer rights.
Return Address
Flowstar Apparel
Matt Strawson Ltd
72 Purley Downs Road
South Croydon
CR2 0RB
United Kingdom
Please contact us before sending a return so we can provide the appropriate instructions.
Contact Us
For returns, exchanges or any questions about your order: